Well, we're finally getting a taste of a really bad French bureaucracy at work. Numericable is a poor excuse for a mobile phone and internet provider in France. We're in our new apartment, but don't have cable TV or internet because of two appointment fiascos caused by Numericable's incompetent and apathetic staff. The first time, despite specifically asking them to change the address on our account to our new apartment, and repeatedly telling the person making the appointment that we're moving, I get a call from the technician saying "OK, I'm at the front door." I go outside and there's no one there. He's at the front door of the old apartment! I wanted to strangle someone. First I asked him if he could just come to the correct address and he said yes. Then, I get a text message an hour later saying he talked with his supervisor, and because the address was "fasle", I have to call and make a new appointment. Arg!
A week later, I'm waiting in the apartment until the end of the appointment time window, and no one shows up. I go right to the office immediately and have them open my account online. It has a note from the techncian about the appointment: "I went to the apartment and called the client at 6612345677 and got no answer. Since client was not there, canceled appointment." But the phone number he called had nothing to do with us. We can't imagine where he got it from. Our phones come from Numericable, they give us our phone number! How can he not know the right phone number!?? So, now it's time to make another appointment and wait again. Praying for a miracle from a company from Hell.
I can imagine a few people out there saying to themselves, ''You idiot, just use a different company!" Man, why didn't I think of that!? Like many places in the US, there are a lot of providers, but there is only one high speed provider for a given building in Paris. Sort of like one cable provider for a given neighborhood in the US.
- Update July 2025 - Giving credit for decent service since... Since that day over two years ago, we've had pretty good service from Numericable. We did have one five-day period of outage, which they never apologized for, or offered a refund for, or even acknowledged in any way. So, that was really bad, as I need the internet for work. But, the phone network was still up and I could use my phone as a hot spot. I believe the five day outage was caused by botched efforts to merge the Numericable and SFR networks, after the merger of the two companies. There have been two other one-day outages. But, over a period of over two years, I would say those are no worse than an American cable company.
Sharing travel, architecture, nature, and underwater photography with friends and family.
Blog Archive
Subscribe to:
Post Comments (Atom)
Popular Posts
-
This is sort of random, but the unexpected is what makes travel fun, as long as it's not bad unexpected. When we arrived at Port Pollen...
-
After hiking in and around the Cirque de Gavarnie in the French Pyrenees, we drove to Torla in the Spanish Pyrenees. Torla is the town just...
-
Sicily's Villa Romana del Casale is a remnant of a time when Rome dominated Sicily, and the economy was booming with exports of wheat an...
-
Three feet of snow were forecast the night we arrived at our hotel in Cortina de Ampezzo, high in the Dolomite mountains north of Venice. W...
-
For our first hike in the Pyrenees, we chose "La Breche de Roland", which means Roland's Breach, a giant gap in the top of the...
-
My friend Eduardo lives in Curitiba, Brazil. Eduardo is a great photographer. Last January, he sent me an amazing photo of a jaguar he took ...
-
We managed to make it to the Paris fireworks for the fifth consecutive year. It's worth it to arrange your schedule to be here just for...
-
This is my second set of Bastille Day photos from last Friday night. A lot of people seemed to like the first set . As usual, the firewo...
-
After we visited Mizen Head , we headed over to the Beara Peninsula, which is one of five huge peninsulas along the southwest coast of Irela...
-
As many of my friends know, I'm a huge ice-o-phile. We've visited glaciers and glaciated mountains all over the world, and I've ...
No comments:
Post a Comment